Our appointment system provides a balance of on the day emergency care alongside pre-bookable appointments (up to 8 days in advance).

There is a range of methods for booking appointments including online, by telephone and through the e-consultation service via our website.

Routine appointments can be booked up to 8 days in advance and patients have a choice of a face to face or a telephone consultation.

Routine appointments can be booked online via the NHS App or Patient Access or by telephone.

Our reception staff will ask you a series of questions in order to offer you the most appropriate appointment with the most appropriate clinician.

We also operate a duty doctor system each day for patients who are acutely unwell or with an urgent problem.

In addition, we have boosted our access for those who are more vulnerable by having additional slots throughout the day for this group to access.

Blood tests and cervical screening with our nurses can be booked online.

Please be aware our staff have been trained and may appropriately direct you to an alternative service, which may be better suited to your problem thus ensuring you can access GP appointments when you really need them.

If you require urgent care; please call the surgery on 01962 732345


GP and Nurse Practitioner Appointments

We offer on the day urgent care appointments as well as pre-bookable appointments (up to 8 days in advance)
Should you wish to speak to a specific GP, you can find the days they work by clicking on their image in the Our Doctors page

Routine appointments can be booked online via the NHS App or Patient Access or by telephone.

Nursing Team Appointments

We have a multidisciplinary practice nurse team consisting of, Practice Nurses, Nurse Associates, Healthcare Assistants & Phlebotomists who provide the following services; Well Woman, Contraception, Better Health, Diabetes, Blood Tests, NHS Health Checks. They also assist GPs with some minor surgeries.

Urgent Appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) by:

Monday to Friday, 8am to 6.30pm

Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Extended Access Service

Our GP Surgery works in partnership with other local GP Surgeries to provide extra appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open.

Our team may offer you an appointment with the extended access service if you need an appointment before we can provide one. If you would prefer an evening or weekend appointment, please tell us when requesting an appointment, and we will try to arrange this where possible. You can also tell us if you prefer a telephone, video or face-to-face appointment.

Our extended access service is provided by Andover Hub or Alresford/Watercress Surgery, where you can access a routine GP appointment , Physio Appointment or Nurse led appointment. The service is being expanded so there will be a range of appointments available so please ask the receptionist for more information.

Please be aware that you may not see your regular clinician however, all clinicians at the hub will have full access to your medical records and all information following your appointment will be available back at your regular Surgery.

Appointments are available 6pm-8pm weekdays and 9am-5pm Saturday.

You can visit their website for details on how to get there if you are given a face-to-face appointment.

Cancelling or Changing an Appointment

If you need to cancel an appointment, please cancel your appointment by:

Via the NHS App or Patient Access

Responding ‘CANCEL’ to a text message appointment reminder

– Monday to Friday, 8am to 6.30pm

Visiting the surgery and speak with a receptionist
– We are open Monday to Friday, 8am to 6.30pm

Request an appointment online using eConsult

Request an appointment online

eConsult is a clever bit of software that allows you to quickly and safely get help and advice from your own doctors and GP practice online, for free, from anywhere.

eConsult is a form-based online consultation & triage platform the collects your medical or administrative request and sends it through to your GP practice to triage and decide on the right care for you and everyone else.

By submitting an eConsult your doctors can make sure every patient gets the right care, saving appointments for those that need them. If you can use eConsult it means you free up the phone line for those who are not able to use the internet.

We don’t always know what is wrong with us, which is why we go to the doctors. By submitting an eConsult you give the doctors all the information they need to decide on the right care for you and your family.

eConsult is available to use from any device connected to the internet. There is no need to wait in a phone queue or visit the practice. It takes just 3-4 minutes to complete an eConsult and your practice will get back to you within 1 working day, if not sooner.

These are just some of the appointments we have on offer in the practice; please contact the surgery for more information.

Making an appointment

When you contact the surgery the reception team will ask you some information about what is wrong with you so they can sign post you to the most appropriate clinician or service. You can book an appointment in the following ways:

Online – register with Online Access to book appointments, order prescriptions and manage your patient record

Telephone the surgery on 01962 732345 and speak with our Reception Team 8am-6.30pm Monday-Friday.

Online Access

This service allows you to book & cancel appointments, order prescriptions and view some of your medical record online. To register for the NHS App you can follow the link below. You will be asked to complete an online registration form which will be processed and login details issued.