Changes to Our Annual Long-Term Condition Reviews (“Better Health”)

Annual Reviews
Patients living with long-term conditions, such as high blood pressure or diabetes, may already be familiar with our “Better Health” system.

This is the name we use for our annual recall process, which invites you for a review of your condition. These appointments often include blood tests, blood pressure checks and a medication review.

These annual reviews are an important part of helping you stay well. They allow us to monitor your condition, optimise your treatment and, where possible, reduce the risk of future health problems.

What is changing
To make our recall system more consistent and efficient, we will be moving to a new system where annual reviews are carried out in the same month as your birthday.
This change will take effect from 1 April 2026.

What this means for you
During the transition, some patients may be invited for their review slightly earlier than 12 months since their last appointment, while others may have a slightly longer gap between reviews.
We understand this may feel unusual, but please be reassured that the timing of your review will remain safe and clinically appropriate.
A small number of patients — particularly those whose birthday or usual recall date falls between February and May 2026 — may notice a larger adjustment. We are reviewing these cases carefully and will contact anyone directly if any specific changes are needed.

Communication about your review
We aim to keep communications clear and to a minimum, to avoid sending unnecessary messages. Some patients may receive more than one message during the recall process, and we greatly appreciate your patience and cooperation in responding to these.

We are grateful for your support while we introduce this improvement to our system. If you are concerned that your review has been significantly delayed, you are welcome to discuss this routinely with your usual GP.

Thank you for working with us to help keep your care safe and effective.