Our Policies
Care.data
Under the new Health and Social Care Act, GP practices will soon be required to supply data to the Health & Social Care Information Centre.
This differs from the information provided to form a Summary Care Record and is sent to the Health and Social Care Information Centre (HSCIC) and will be used to plan and improve services for all patients
Information will be extracted electronically from the Practice in a form that can identify you. The Practice has to provide this information. However, individual patients can instruct us to stop the transfer of their data. If you choose to opt out of having your data uploaded, you need to let us know and your electronic notes will be coded to stop the data being sent.
There are important differences between allowing the NHS to use your information for planning and research and the Summary Care Record (SCR). The SCR may be used by any health professional in the country to provide you with care. If you have chosen not to have a SCR this does not automatically mean you also wish to stop the use of your information being used to improve health services.
Pick up a leaflet from the Practice or follow this link for more in-depth information regarding Care.data.
CHIE (Care and Health Information Exchange)
The Care and Health Information Exchange (CHIE) is a secure system which shares health and social care information from GP surgeries, hospitals, community and mental health, social services and others. CHIE shows the medication you are currently taking, your allergies, test results and other important medical and care information. Health and care staff can see this information if they need to know about your previous history.
To find out more information visit http://www.careandhealthinformationexchange.org.uk
Summary Care Records
Summary Care Records (SCR) is an electronic record of important patient information, created from GP medical records. They can be seen and used by authorised staff in other areas of the health and care system involved in the patient’s direct care.
At a minimum, the SCR holds important information about;
- current medication
- allergies and details of any previous bad reactions to medicines
- the name, address, date of birth and NHS number of the patient
Follow this link for more in-depth information regarding Summary Care Records.
Privacy Policy
The Practice understands how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.
Please read our privacy notice carefully, as it contains important information about how we use the personal and healthcare information we collect on your behalf.
Earnings Disclosure
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in The Alresford Surgery in the last financial year was £64,939 before tax and National Insurance.
This is for 9 part time GPs and 1 long term locum GP who worked in the practice for six months or more.
NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2024 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.
Complaints Procedure for patients
If you have a complaint or concern about the service you have received from the doctors or
any of the staff working in this practice, please let us know. We operate a practice complaints
procedure as part of a NHS system for dealing with complaints. Our complaints system meets
national criteria.
You can find our full complaints procedure in the document below;
Vision Statement and Values
‘Our vision is to enhance the health and wellbeing of our patients throughout all stages of life.’
Our Values: The 7 Cs
1) Commitment
We are committed to providing the highest quality of care utilising the resources we have available to us in the heart of the Alresford community. We aim to be at the forefront of modern general practice, offering a wide range of services and facilities in a clean, safe and welcoming environment. We are committed to creating a team which is passionate about this ethos and are well skilled to serve your needs.
2) Care
We put our patients and our community at the centre of everything we do. We care about our patients from ‘cradle to grave’ and aim to rise to the health and wellbeing challenges each stage of life brings. We aim to offer individualised and efficient care while being committed to keeping up to date with latest evidence so we can provide you with the best quality of care available to us.
3) Communication
We will treat you with compassion, listen to you, offer advice and at times challenge you to try to provide the best possible solutions to enhance your health. We will work with you to support you in making personalised decisions to improve your health. We will endeavour to keep you informed of our services via social media platforms, our website, in house noticed boards and through the community newsletter.
4) Confidentiality
We will work within ethical frameworks at all times through a policy of openness and transparency. We will foster a culture of inclusion and fairness and never discriminate against any individual or group, and we actively work to reduce health inequalities in our community. We will keep up to date with guidance on data protection and regularly review our procedures regarding this. Through regular staff training, named lead professionals and practice guidelines we ensure your medical information is kept confidentially within the guidance of the law.
5) Continuity
We recognise the value of continuity of care to identify illness early, optimally manage long term conditions and aid recovery after episodes of ill health. We strive to provide this continuity by identifying a named GP for every patient. Due to the challenges in primary care, we have created a multi-professional team. Through continued excellent team communication, we ensure relevant information is passed on and shared to maintain continuity of care.
6) Change
We are committed to embracing change while maintaining our vision. Primary Care has been under pressure for decades and, with inadequate investment into the future generation, this undoubtedly impacts on how effectively general practice can provide care. We remain dedicated to our workplace, work force and local community in continuing to provide the best care we can in an ever-changing environment. Our staff are well trained to direct you to health care professionals or community services appropriate for your problem. We maintain an excellent relationship with our local pharmacy and are able to access MSK specialists and acute optician services to benefit our patient population. We are passionate about teaching and are a training practice with the aim of being a centre of excellence for the new generation of GPs, clinical practitioners and nurses.
7) Culture
We are passionate to offer all of our patients a positive experience of care. We recognise, despite our best intentions, we may not always get it right. If this happens, we will be open and honest, offering an apology and endeavour to learn from our mistakes, making changes where we can. We encourage feedback through various channels (NHS website, patient surveys, verbal feedback and via social media) and we can direct you to our formal complaints process. We have a culture to learn from our mistakes and ensure to protect patients and our staff from avoidable harm.
Please help us to help you by:
• Being respectful of our staff, they always try to do their best for you.
• Keep your appointment, or let us know as soon as possible if you are unable to attend.
• Only use the out-of-hours services for urgent conditions which can’t wait until the next day or until after the weekend.
• Let us know if you have any suggestions or cause for complaint as soon as possible.
• Please also let us know when we have done well
CPRD
