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Dr Richard Cribb, Dr Ann Lowman, Dr Susie Wright, Dr Anna Cross, Dr Paul Webb.scope_apple_heart

Alresford Surgery aims to provide high quality healthcare to patients in our area. The doctors, nurses and other staff are dedicated to providing a comprehensive, professional service and with this website we aim to keep our patients up to date with news and information about the practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

 eConsulting

We are currently trialling a new online system called eConsult.  This enables patients over the age of 18 to access immediate self help advice for a range of conditions and symptoms without the need to attend the surgery. It can also be used to send an e-consultation to your GP who will reply within 72 hours.  Click on the box below to start using the system.

A Guide to our Appointment System

As a practice we undertake over 50,000 patient consultations every year. Some consultations are for new illnesses while others are for continuing or lifelong conditions. It is a massive challenge to match the needs of our patients to the supply of appointments. We understand that over recent months our patients have been finding it increasingly difficult to book an appointment. We have been working hard to address this problem and as such, we have made a few changes to our appointment book.

Appointment Types

1. Telephone appointments – a telephone call can often save time for patients and doctors. Telephone appointments are booked consultations and can be a highly effective way of dealing with a number of routine problems and reviews of ongoing conditions. These are bookable 14 days in advance.

2. Face to face appointments – routine appointments are now bookable 14 days in advance.

3. Urgent (same day) appointments – our highly effective duty system allows us to treat patients who have illnesses which need to be dealt with as a matter of urgency. All requests for urgent treatment will be initially followed up with a telephone call from our duty team.

4. Home visits - If you are too ill to attend the surgery please phone the surgery before 10am and be prepared to give some details of your condition. You will be asked to speak to our trained nurses who will assess your needs.

5. Nurse appointments – our nurses offer a full range of treatment room services as well as clinics for those with long term health conditions such as; diabetes, asthma, COPD, vascular disease and other chronic conditions. If you have one of these conditions you will receive an invitation to book an appointment at our nurse led Better Health clinics.

Booking Your Appointment

There are several ways of booking your appointment:

1. In person – our reception desk is open from 8.30am to 6.30pm Monday to Friday.

2. By phone – Mondays and Fridays are our busiest days for telephone calls, especially in the mornings. Unless your call is urgent please try phoning at another time. We understand that many people are reluctant to tell a receptionist about the reason for their call; however our reception staff are trained to help guide you to the most appropriate appointment for your needs. In addition, all our staff have a legal responsibility to treat your information confidentially.

3. Online – you can book routine appointments online as well as ordering repeat prescriptions. Online services are available 24 hours a day so you can use these services at your own convenience. You will need to register to use the online services – please ask a receptionist or see our website for more information.

And finally, please don’t miss an appointment you have booked. Every month we have approximately 80 – 100 wasted appointments which could have been offered to another patient. If you can’t make your appointment or need to change it please let us know

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(Site updated 20/11/2017)
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