Out of Hours
Outside surgery hours urgent medical care is provided by Care UK. The service is available by telephoning 111.
Online Services(click on the link below)
So, what's new?
Visit the Patient Access page and scroll down to see what they have updated: https://www.patientaccess.com/
If it is your first time signing in to the new version of Patient Access, you MUST use your user ID and password. You can then add/confirm your email address and use that to sign in afterwards.
If you are having problems logging in please visit Patient Access 'Support' for further assistance https://support.patientaccess.com/
Please register & start using the online repeat prescription service called 'Patient Access'
You will need to register for the service by completing the attached form & presenting identification to the Surgery prior to access being given.
Please print, sign & return this form to the Surgery in person, with your Identification to collect your registration letter.
Patient Online Registration Form
Please read the following documents which will give you more information about online patient services.
Introducing online Patient Access
Patient Online Records Access Guide
If you take medicines regularly we will provide you with a list which acts as a re-order slip. Please either hand in or post your request at least 72 HOURS before you need them. You may also request your medication using the online request form above or:
Email: We will no longer be accepting repeat prescriptions via email.
Fax: 01962 736034
We do not take requests by telephone to avoid errors. Please indicate on your request where you would like to collect the medicine. Please allow 3 working days for prescriptions to be prepared, they will be ready to collect as shown below
HANDED IN BEFORE 2pm Monday
READY TO COLLECT 2.00pm Thursday
It is good practice to review patients on repeat medicines regularly. This is normally done every six months but may be longer in some instances. If your re-order slip indicates that you are due to have your medication reviewed please make an appointment to see a doctor in good time.
The Dispensary Manager is always happy to answer queries about medications.
We are a dispensing practice and are able to dispense your medicines if you live more than a mile away from a chemist. Dispensed medications can be collected from our own dispensary, delivered to Preston Candover Post Office and Cheriton Post Office. We also offer a home delivery service for housebound patients, please speak to one of the dispensary staff about this (deliveries require a signature upon receipt). Alternatively we can send your prescription to one of the dispensing chemists in Alresford or Four Marks. Our opening hours are 8.30am to 6.30pm.
Private Prescription to NHS Prescription
If you currently have a private prescription and wish to have an NHS prescription, please look at the link below to our policy on this.
Changing Private Prescriptions to a NHS Prescription (FP10) Policy
The Dispensary will be closed for staff training every Wednesday 12-1pm.
OUT OF HOURS PRESCRIPTIONS
Outside normal hours prescriptions may be dispensed by the Chemists at the top of Broad Street or by the rota chemists notified there.
Or call 111 for further advice on how to contact a pharmacist.
Or call the out of hours service on 111 for further advice on how to contact a pharmacist.
We have received a number of comments recently regarding the policy to prescribe only one months worth of medication at a time. According to the Department of Health ‘A 28 day prescribing interval is recognised by the NHS as making the best possible balance between patient convenience, good medical practice and minimal drug wastage’.
If you are prescribed a ‘repeat medicine’ your doctor will be prescribing enough of each tablet to last you for 28 days. For example if the dose requires you to take 2 tablets a day you will receive 56 tablets, 3 tablets a day 84 tablets etc. There are some drugs which are packaged in 3 monthly amounts and continue to be dispensed in these packs, for example, contraceptive pills and HRT.
The vast majority of patients collecting repeat prescriptions do not pay prescription charges. However, if you do pay for your prescriptions and need more than 5 items in 4 months or 14 items in 12 months you can save money by buying a Prescription Pre-Payment Certificate.
You can order your repeat prescription in any of the following ways:
We do not take repeat prescription requests over the telephone to avoid errors.
And finally, to help you and your doctor:
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. If you have any problems please telephone the surgery and ask to speak to a member of the dispensary team.
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