Out of Hours
Outside surgery hours urgent medical care is provided by Care UK. The service is available by telephoning 111.
Online Services(click on the link below)
Morning Surgery 8.40 - 11.00Afternoon Surgery 15.20 - 17.40
Please telephone or call in to make an appointment. If you would like to see a specific doctor please let the receptionists know, alternatively you will be offered an appointment with the first available doctor.
When you make an appointment, the receptionist may need to have some idea of the nature of the problem so that an appropriate length of time can be allocated to you, and provides the Doctor with a little information prior to your arrival at the surgery. Any information concerning your health will be treated in the strictest confidence, as the receptionists are bound by the same rules of confidentiality as the Doctors.
Please make one appointment for each person who wishes to see the doctor.
If you have a simple query for one of the doctors which you feel can be dealt with by telephone please ask the receptionist for a telephone appointment.
If you need to see a doctor urgently please call before 10am if possible, you may be asked to speak to one of our trained Practice Nurses first who will be able to offer advice to help you self-treat or arrange for you to see a doctor as necessary.
If you cannot keep an appointment, please let us know as soon as possible so that this time can be offered to somebody else. We try to be as flexible as possible, but sometimes delays are unavoidable.
If you are concerned about sitting in the waiting room (for example if you are feeling quite unwell, are worried about contact with others or if you have a poorly child), please let the receptionist know and a private examination room can be made available for you to wait to see the Doctor.
We offer extended hours opening, for booked appointments only, one evening each week between 6.30 - 7.45pm. This operates on a rolling rota Monday to Thursday. We also offer Saturday morning surgeries every fortnight between 08.00 - 11.30am. These surgeries are for booked appointments only, Reception will not be open to answer urgent or ad hoc enquiries.
GP ACCESS HUBS
Mid-Hampshire Healthcare, a GP Federation delivering multiple clinical services across the mid-Hampshire location covering 18 GP Practices and 213 000 patients now operate 2 x GP Access hubs to give patients additional access to Primary Care Services specialist on evenings and weekends. This service was comissioned by West Hampshire CCG.
The GP Access Hubs are located in Andover and Winchester and provide Pre-Bookable and Same Day appointments:
You can book into one of the appointments via your GP practice, 111 or Out Of Hours. The service is GP led and supported by Nurse Practitioners, and Healthcare Assistants. Routine appointments can be booked 2 weeks in advance.
House calls are reserved for those patients for whom the doctor would consider it medically unwise for the patient to be brought to the surgery.
If you are too ill to attend the surgery please phone the surgery before 10am and be prepared to give some details of your condition.
You may be asked to speak to our trained nurses who will assess your needs.
In some situations, you may prefer to speak to your doctor or to one of our nursing sisters on the phone.
To book a telephone consultation call our reception staff on the usual number.
It is not usually possible for the doctor to speak to you there and then.
If you are telephoning for the results of a test, please telephone after 2.30pm if at all possible as our telephones are usually very busy first thing in the morning.
To maintain confidentiality, results are only given to the patient or to a parent or guardian in the case of a child. If in any doubt, and we ask to telephone you back, please understand that we do this only to protect your confidentiality.
To help you plan your visit to the surgery these are the sessions usually worked by our doctors. There are occasionally changes to this schedule to cover holidays etc.
Doctors working pattern
At Alresford Surgery we teach both student and qualified doctors and run a regular education programme to keep ourselves up to date with the ever changing world of healthcare.
In conjunction with the University of Southampton Medical school we provide teaching and general practice experience to students at various stages of their training. In addition we are affiliated to the Wessex Deanery to provide postgraduate medical education to Foundation Year 1 and 2 doctors and Registrars in General Practice.
If your doctor has a student doctor sitting in on their surgery you will be informed and your permission is sought for them to remain during your consultation. We are very grateful to our patients for the experience they give to these students.
Alresford Surgery is a recognised training practice within the Wessex Deanery. Dr Wright, Dr Webb and Dr Cross are fully qualified trainers which enables them to look after both Foundation Year and Registrars. Foundation Year doctors are usually with us for four months gaining experience in general practice as part of their post graduate general medical training. Registrars are usually with us for at least a year and receive the final part of their training in general practice before becoming fully fledged GPs in their own right. Both Foundation Year doctors and Registrars are fully qualified doctors and see patients in routine surgeries while being closely supervised by their trainer and have regular tutorials to support their professional development.
A recent patient survey highlighted that our patients feel strongly about seeing their preferred doctor. All patients are now registered with the surgery rather than with an individual doctor as happened in the past. However, where appropriate we are keen to encourage continuity of care and doctors certainly value getting to know patients and providing on-going care for long term conditions. These are a few points which we hope will help us to help you get the best from your doctor and the surgery:
1. Mondays and Fridays are our busiest days for telephone calls, especially in the mornings. Unless your call is urgent try phoning at another time.
2. If you are feeling unwell and think you may need to see a doctor within a day or two telephone the surgery as soon as you can. The receptionist may ask you for a brief idea of your problem and this information is very helpful to the doctor or nurse who will phone you back to discuss your symptoms in more detail. At this point the doctor or nurse might give you advice on how best to treat yourself or they may need to book an appointment for you. If there is a doctor you usually see please do mention this. While it is not always possible, we may be able to book you an appointment with your preferred doctor.
3. If you know you are due for a review of your medication or one of the doctors has asked you to return for a review of your condition please try and book this in plenty of time. doctor appointments can be booked up to one month in advance and nurse appointments usually up to six weeks in advance. With adequate notice we are normally able to book an appointment with your doctor of choice.
4. When you arrive for your appointment be clear about your concerns at the beginning of the appointment. This helps your doctor decide which problem needs to be dealt with today. If they suggest you return to discuss some problems on a later date it is because they want to be able to give each issue the time it deserves.
5. We want you to remember as much of the advice we give you. Asking questions, taking notes, bringing someone for support can help.
6. If your doctor is running late....please be patient! GPs deal with thirty to forty patients per day (some of whom may require emergency treatment or be emotionally distressed). They may also have urgent patients added in to an already full surgery or can be called to see them at home if they are extremely unwell. Our reception team will do their best to keep you informed if your doctor is running very late.
You can book routine GP appointments, well woman appointments & blood tests online using Patient Access using the following link:
If you are having problems logging in please visit Patient Access 'Support' for further assistance https://support.patientaccess.com/In order to use this system you FIRST need to register.You will need to register for the new service by completing the following Patient Online Registration Form, return it to the Surgery along with some form of ID Mon - Fri 2pm-6.30pm where a Receptionist will be able to issue you with a Registration letter, which will enable you to register at home.(Please beaware if you present outside of these times, you may have to come back at another time to collect the registration letter.)Patient Online Registration Form
Read the following further information regarding accessing your medical records online;
Introducing online Patient Access
Accessing Patient Access information leaflet
We occasionally get asked about people acting as proxy for patients so they can do the repeat prescriptions, make appointments etc, but we have a duty to protect confidentiality. There is nothing to stop anyone sharing their ID and password with a representative if they are already registered. However, it's a bit trickier if newly registered as they have to come in with ID to complete the process.
Children:All children up to their 11th birthday can be represented by their parent without need for a proxy form.At 11, if a young person wants their parent to act as proxy, a form must be completed by both parent and child and both must come to the surgery with proof of ID. The form will be countersigned by the partner responsible for confidentiality (Caldicott Guardian) before allowing the proxy to go ahead. The 11 year old can also register in their own right, so they will have to come in to be ID'd but will not need a proxy form.
The proxy will be reviewed at 13 and when the patient is 16, no proxy will be allowed unless there are very clear reasons.
Adult:If a patient is 16 or over we will be asking them to look after their own Patient Access and not allow a proxy, but there are occasions when it's not practical. Please contact the Surgery for further information.
You can download the proxy application form here;
Patient Online Proxy Consent Form
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