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Practice Policies

You are entitled to the following:

  • To be registered with a General Practitioner;
  • To a simple health check if you are a new patient
  • To privacy and confidentiality
  • To courtesy from our staff
  • To be seen within 30 minutes of you appointment time. If for any reason you cannot be seen within this time a clear explanation will be given;
  • To emergency care at any time, through the practice, the ambulance service and the hospital accident and emergency departments;
  • To be referred to a consultant when your GP thinks it necessary and to be referred for a second opinion if both you and your GP agree that this is desirable;
  • To expect that your medicines will be reviewed regularly if you are receiving repeat prescriptions;
  • To be given a clear explanation of any treatment proposed including any risks and any alternatives;
  • To have access to your written and computerised health records (within the limitations of the law and written after 1st November 1991), safe in the knowledge that anyone working in the NHS is under a legal obligation to keep the contents confidential;
  • To choose whether or not you wish to take part in medical research or medical student training;
  • To the right to make suggestions about the surgery and its services and to a copy of the practice brochure;
  • To contact the practice manager or any of the doctors if you are dissatisfied with, or have a query about any aspect of your care.

Patient Responsibilities

We ask you to:

  • Arrive on time for your appointment and to inform the practice in good time if you cannot make your appointment or your appointment is no longer necessary;
  • Not to request home visits unless absolutely necessary and whenever possible to contact the Surgery by 10am;
  • To use the out of hours service responsibly, by not calling for routine treatment or advice;
  • To be reasonable in not requesting repeat prescriptions at short notice;
  • Not to expect several members of the family to be seen in a single appointment.
  • Re-register with you local surgery if you move outside our catchment area.

Surgery Rights

  • Patients acting in an abusive or violent manner will be removed from the list. The practice also has the right to remove patients from its list where a patient behaves in an unacceptable manner and continues to do so after receiving a written warning.  We will also ask patients to re-register if they move outside our catchment area.

Equality

Alresford Surgery is committed to equality of opportunity.  The aim is to create an environment in which everyone is treated with mutual respect regardless of age, disability, family responsibility, marital status, race, colour, ethnicity, nationality, religion or belief, gender, gender identity, sexual orientation, trade union activity or unrelated criminal convictions.

PATIENT INFORMATION

We are registered under the Data Protection Act. We collect and store information about you only for the purposes of providing your healthcare. Information can be shared with other NHS users in order that your health can be best protected. There are strict rules to ensure your confidentiality and only those authorised to access information for purposes of your healthcare do so. Anyone receiving information about you also has a legal duty to keep it confidential. You have the right to insist that any medical information the surgery holds is not shared with other NHS agencies. Please also see our leaflet ‘Your Information—What you should know’ which is available from the Practice Manager.

We also share aggregated information about patients, after first removing data which can identify you, for the following purposes:

  • Public Health
  • Management and planning NHS services
  • Training of staff
  • Clinical Audit—comparison of the practice’s work with others
  • Approved research

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can occasionally go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We are responsive to suggestions and complaints. Please contact the Practice Manager who will be pleased to discuss any issues with you.  Our complaints procedure can be found by clicking on the link below:

Complaints Procedure



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