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Friends & Family Test Results

Updated January 2016.

We have been asking you to complete The Friends and Family Test Questionnaires both in the surgery and online and we thought we would like to share the most recent findings with you i.e. July to December 2015.

 

We asked you to let us know how likely you were to recommend us to your friends and family.

 

Of 29 returned questionnaires, 76% said they would be likely to recommend us, 10% were unlikely with 7% neutral and 7% don’t know.

 

The most common complaint was about appointment availability.

 

If you need to book an appointment for a routine review, please book well ahead, especially if you want to see a specific doctor. We have appointments on our booking system 4 weeks in advance. Emergencies will be dealt with on the day via our triage and duty doctor system, but we cannot guarantee which doctor you will see. This means that if you are ill, you will have the opportunity to talk to a healthcare professional to determine the most appropriate action.

 

Please be patient with the receptionists - they have to work with the system agreed by the GPs and are only trying to be fair to everyone.

 

As you can see from the above figures, we have not had many questionnaires returned. Hard copies are available in both waiting rooms and you can also complete the questionnaire on the surgery website. We have now created a link on our facebook page, so please feel free to complete the questionnaire by whichever means suits you after every contact with Alresford Surgery.

Link to complete the Friends & Family Test online;

http://fft.mysurgeryintranet.co.uk/surveys/1780/take-our-survey 



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